In case there is a misconfiguration of the system, it can happen that when a user tries to reset his password clicking the link ‘Forgot your password?’ the password request approval is sent as a notification and not as email. Obviously if a user doesn’t remember is password cannot access the notifications.
This problem affects any user also if they have set in the Preferences as Notification Emai Style ‘HTML mail’

Below the problem resolution.

Action Plan
a. Perform Pre Health checks
b. Stop Workflow Mailer and Agent Listener service
c. Change the “WF: Workflow Mailer Framework Web Agent” [WF_MAIL_WEB_AGENT] profile option to be http://mail.server.address:port
d. Rebuild mailer queue with:
@$FND_TOP/patch/115/sql/wfntfqup.sql APPS APPLSYS
e. Start Workflow Mailer and Agent Listener service.
f. Perform post Health checks

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